Enterprise Service Management

Helping improve performance, efficiency, and service delivery. We've got you covered.

By applying our Enterprise Service Management to an organisation’s internal operations we invariably help improve its performance, efficiency, and service delivery. This ultimately results in improvements to productivity and profitability. To enable this to work, however, the IT infrastructure, which plays an all-important role in feeding those internal processes, must be stable.

Our Enterprise Service Management options include Remote Assist, Telephone Support, or a Managed Service where you gain access to our accredited team. The services are designed to manage your IT infrastructure, covering both on-premises or cloud, providing everything you require to keep the flow of your business running smoothly. HTG is ISO9001 and ISO27001 accredited.

Managed Service - Outsourcing your IT

HTG’s Managed Service is here if you wish to outsource your IT. Our service comprises technical experts who will work with you and become a valued extension of your internal IT team. It’s their remit to actively support, resolve and assist when required, remaining in the background and primed to proactively monitor and repair your IT systems at times when your team doesn’t.  

Our Managed Services team is dedicated to achieving customer satisfaction. This is attained through them providing our highest level of service standards and care to you, consistently delivered through our responsiveness, passion, integrity, knowledge, flexibility, and technical expertise. These traits are synonymous with HTG and are what makes your customer journey with us a fulfilling experience.

Remote Monitoring and Management service

Our remote monitoring and management service is run 24×7 from HTG’s ISO27001 certified, Technical Support Centre. Its purpose is to provide a complete real-time analysis of your infrastructure, as well as supporting various business-critical applications.

Using our Insights Engine, we identify potential issues that may affect business operations before they occur, proactively mitigating system failures should they occur.

In addition, the service includes the 24×7 proactive management of cloud, hybrid cloud, on-premises, and services in scope, in order to eliminate uncontrolled change, promote standardisation and adopt best practice around configuration and patch management. 

Using our expertise, we can work closely with third parties and dedicated resolver groups, to ensure that we maintain a well-managed IT estate on behalf of our customers. Our Technical Support Centre guarantees that your systems are running in an optimal state. We act before an incident occurs, thereby reducing risk and minimising both downtime and outages for your business. 

Needing technical support?

Call 0191 4813446 or email support@htguk.com and our responsive team will make sure your request for help is immediately logged and progressed. 



Remote Support service

Operating from our support centre, HTG’s Remote Assist offering provides an enterprise-level service by providing a rapid response, improving efficiency, and fixing your issues faster without interrupting your user. 

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