FSLogix Customer FAQ


FSLogix Customer FAQ

1st July 2019

The FSLogix software is officially being released as a Microsoft product. At the same time, new entitlements to use the software is being announced and will be effective as of 1 July. The new FSLogix release will be referred to as FSLogix version 1907.

HTG has provided consultancy and support to FSLogix from the company’s inception as a licensed reseller and with many client transformations incorporating the FSLogix solution suite, HTG has extensive knowledge of the FSLogix portfolio of products. Click here to read about how developed and provided a bespoke support model to FSLogix EMEA customers.

Customer FAQ’s

You are eligible to access FSLogix Profile Container, Office 365 Container, Application Masking, and Java Redirection tools if you have one of the following licenses:

Microsoft 365 E3/E5
• Microsoft 365 A3/A5/Student Use Benefits
• Microsoft 365 F1
• Microsoft 365 Business
• Windows 10 Enterprise E3/E5
• Windows 10 Education A3/A5
• Windows 10 VDA per user
• Remote Desktop Services (RDS) Client Access License (CAL) (SA not required)
• Remote Desktop Services (RDS) Subscriber Access License (SAL)

Is there any restrictions on where the FSLogix software can be used?
No. If the entitlement requirements are met, the software may be used in any environment.

What happens to my existing FSLogix contract?
Nothing. Your existing contract will remain in place until it expires.

What happens when my existing contract ends?
You may continue to use the FSLogix software if you meet the new entitlement requirements.

What if I need to increase the number of FSLogix seats in my organization?
You can use the FSLogix software with new seats if they meet the new entitlement requirements.

Can I now use all the FSLogix products and features even if my FSLogix contract did not allow for that?
Yes, if your users meet the new entitlement requirements. This includes features like Search Roaming and Cloud Cache.

Where will I get new releases?
Downloads of the FSLogix software are moving to a public Microsoft download location. Information about using, downloading, and installing the FSLogix software is here: https://aka.ms/fslogix.

How can I get notified about new releases?
We anticipate that you will be able to register for notifications through the Download Center notification system.

Will I be able to use the latest version of FSLogix?
Yes. At this time, we plan on only having one version of the FSLogix software that will be used everywhere (WVD, on-prem, etc.)

Will I be required to upgrade the FSLogix software in my environment?
No, but we recommend that customers always upgrade to the latest version of the software.

Is a machine reboot required to upgrade the FSLogix software?
Yes. As always, FSLogix upgrades require a reboot.

Where do I get support?
Customer support for FSLogix will be provided via the same process as other Microsoft commercial applications and services. https://support.fslogix.com will always get you to the right place. There is also a new discussion forum on MSDN here: https://social.msdn.microsoft.com/Forums/en-us/home?forum=FSLogix.

How can I tell if and/or when my current license key expires?
Run the command, “frx validate-key”. The frx.exe utility is in the “C:\Program Files\FSLogix\Apps” folder.

What happens if my license key expires?
If your license key expires and you are not using the 1907 (July 1) release or later, the FSLogix software will stop working. We recommend that you upgrade the FSLogix software to the current release which will remove the requirement for a product key. If you are unable to do that, we are providing a non-expiring, all products FSLogix key that can be used until upgrade is possible for you. Details are in the installation information at https://aka.ms/fslogix.

Are there technical changes in the FSLogix software that I need to know about?
Beginning in the 1907 (July 1) release, the software will no longer use a product key. There is no longer any functionality limitations or expiration dates in the software. The 1907 release will upgrade over previous versions of the FSLogix software, the same as new versions always have. There is no changes to configuration locations, etc – the way the software is configured remains the same.

Will FSLogix software be available for sale?

How does the new FSLogix versioning work?
FSLogix releases will now be referred to by the date they were released. These will consist of 4 digits. The first 2 digits refer to the year, and the last 2 digits refer to the month. For example, the release of the software that happened on July 1, 2019 will publicly be referred to as “1907”

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